Policies
Refunds and cancellations
How Monarch Women's Volleyball handles money when a Saturday doesn’t happen — and when it does and you can’t make it.
Refunds work one way: if we cancel. If we cancel a session — weather, the venue, anything on our end — every registered player gets a full automatic refund to their original payment method, and an email the same day. Otherwise, registrations are final: no refunds for no-shows, conflicts, or change of plans, and spots aren’t transferable.
If we cancel a session
Set the session to cancelled
Update the session row's status to 'cancelled'. It drops off the public schedule immediately, and anyone holding a direct link to it sees that the date is cancelled rather than a checkout.
Refund every paid registration in Stripe
Refunds are issued by hand from the Stripe dashboard, one per paid registration on that date. /admin lists exactly who they are, in the order they paid. Refunds go to the original payment method.
Email every registered player the same day
One message to everyone on that roster, telling them the session is off and that their refund is on its way. The template is in the mailer.
If you can’t make it
Tell us anyway — Email us at volleyball@monarchmedicine.org and we’ll reply with the next date. We can’t refund it and we can’t move it to another date, but knowing a spot is going spare means we can say so on the floor.
Questions
Write to volleyball@monarchmedicine.org.
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